Terms and Conditions
The use of this web site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site, placement of an order or submission of any purchase order to Ebike Univers Srls indicates full understanding and acceptance of all of the terms and conditions set forth on this entire web page. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order. Ebike Univers Srls reserves the right to make changes to (or amend) any information on this site and these terms and conditions at any time.
Disclaimer and Limitation of Liability as to Products Sold
EXCEPT AS EXPRESSLY STATED HEREIN, Ebike Univers Srls, MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Ebike Univers Srls, SITE. EXCEPT AS EXPRESSLY STATED HEREIN, Ebike Univers Srls, EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS WEB SITE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND SUITABILITY FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Ebike Univers Srls ARISING FROM ANY PRODUCT SOLD ON OR AS A RESULT OF THE Ebike Univers Srls, SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Ebike Univers Srls, IT’S DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
Purchaser herewith acknowledges and agrees Ebike Univers Srls, or the original distributor/manufacturer assumes no liability for any equipment and herewith assumes the risk of any injury arising from operation of any products offered on this web site. The original owner (person who purchases from Ebike Univers Srls, or the original distributor/manufacturer) will indemnify and hold Ebike Univers Srls, or the original distributor/manufacturer harmless and take full responsibility for all safety warnings, instructions, and limited warranty if unit is sold, lent or otherwise transferred and will indemnify Ebike Univers Srls, or the original distributor/manufacturer, it’s officers, agents or assignees from any claims against failure to do so.
Ebike Univers Srls, or the original distributor/manufacturer’s, sole obligation under this warranty is to replace or repair, at it’s option, any part found to be defective. Parts replaced or repaired under this warranty are warranted only for the balance of the warranty period. All defective parts replaced under warranty become the property of Ebike Univers Srls, or the original distributor/manufacturer. For warranty repairs, you must at your expense, arrange shipment for both delivery and return or drop off and pick up of your product to Ebike Univers Srls This limited warranty is in lieu of all other warranties. Any implied warranty of fitness for a particular purpose, merchantability or otherwise, is specifically denied. Some states do not allow how long an applied warranty lasts so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have specific legal rights that vary state to state or province to province.
This agreement sets forth the entire understanding of the parties with respect to the subject matter hereof, and supersedes all prior discussion, negotiations, understanding, letters or written agreements among the parties hereto relating to the subject matter contained herein, and all prior discussions are merged herein. This Agreement may not be varied, altered, modified, changed, or in any way amended except by an instrument in writing, executed by the parties hereto.
If you receive a defective item and wish to send it to us for repairs, you will be responsible for shipping charges to us. If no problems are found, you will be responsible for shipping charges back to you as well. If we find a problem, and are within 100 km, of one of our Ebike Universe locations, we will return the unit to you free of charge. We also can ship out any defective part for you to install yourself or have a local technician install, however any services fees incurred this way will not be reimbursed and any damage to the unit done this way will not be covered by warranty.
All our online and store sales are final. No refunds. Exchanges are allowed if the product is returned in the original package un-used. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.
Send or personally drop off all warranty claims to:
Sede legale: 00141 Roma – Viale Carnaro 5B/5C
This warranty does not cover or warranty damage to the unit caused by: 1) Defects, malfunction, or failures resulting from abuse, misuse, modifications, alterations, improper storage, use of unauthorized attachments including failure to provide or perform required maintenance services as prescribed in the owner’s/ operator’s manual. Preventive maintenance is the warranty holder’s responsibility. 2) Damage caused by dirt or corrosion in all of its forms, including, but not restricted to rust, salt water, varnish and moisture. 3) Failure to follow the setup, pre-delivery service, and adjustments outlined in the operator’s manual. 4) Parts not warranted that are normal maintenance items such as tires, brakes, bearings etc. 5) Bearing damage caused by improper tire inflation. (Spindle should not slip while driving rear tire). 6) Damage caused by pressure, or steam cleaning of the product. 7) General wear and tear. 8) Damage caused during any form of racing, commercial use, crash damage included but not limited to fork or F.T.C damage or any use deemed improper by Ebike Univers Srls, or the original distributor/manufacturer, acting reasonably.
Prices do not include any applicable taxes, tariffs, duties, or custom’s fees which you may have to pay upon importing and receiving the product. Failure to comply with government importation regulations in your country is not a reason to cancel an order or receive a refund. Products that are already shipped will incur a 30% restocking fee. If you change your mind after ordering, but your order has not yet been shipped, you will be charged a 20% restocking fee. For orders to the USA only, we can arrange with you to pay tariffs on your behalf. Please keep this in mind when you place and pay for your order.
It is the responsibility of the end user to obtain and obey all the applicable local, state, provincial and federal laws in regard to the use of any product offered on this website. If you are unsure or in doubt, please consult your local, state and provincial laws before ordering. The buyer represents that any products ordered will only be used in a legal and lawful manner in accordance with the laws and regulations of the buyer’s province or state. The buyer accepts the product on the condition that he/she assumes all risk to persons or property arising from the use or handling of this product. Motorized scooters are classified as restricted use motorcycles and are not intended for use on public highways. Intended for off-road use only. Some provinces or states may have additional restrictions.
The purchaser of any product offered on this web site agrees to: 1) Wear approved safety equipment at all times including but not limited to, helmet, goggles, leg and arm protection, gloves and hearing protection. 2) Always check for proper functioning of your equipment including steering, brakes, drive train, tires, throttle, kill switch and all fasteners. 3) Perform all necessary repairs and maintenance before operation. 4) Keep hands and any other body parts and any foreign objects clear of moving parts, including chain or spindle drive. 5) Not double ride. All products offered here are intended for use by one operator. 6) Not to operate at night or when visibility is limited, and to avoid busy areas and steep inclines. 7) If pregnant or if any other health concerns exist, consult a physician before using a motorized scooter. 8) When braking, lean back to maximize control. Never lock the front brake, doing so will cause loss of steering control.
If you do not completely understand the warranty, liability agreement or any of the Terms and Conditions set forth on this page, please consult an attorney before purchasing a motorized scooter. Remember to always wear a helmet and protective gear. We are not liable for injury resulting from the use of this or any other product. The purchaser of any product offered on this web site agrees that he or she fully understands and agrees to be bound by all of the terms and conditions set forth on this web page and also agrees to submit any disputes arising out of operation or use of any product offered here to arbitration. To validate warranty registration the purchaser of product may be required to sign, initial and return a form provided by Ebike Univers Srls, and/or the original distributor/manufacturer that outlines all of the terms and conditions set forth on this web page by Ebike Univers Srls, and/or the original distributor/manufacturer. The signature of a parent or guardian may be required if purchaser is under the age of 18.
All service is to be arranged with your local dealer. Contact your local dealer for any discrepancies in warranty claims.
All eBikes, scooters, electric ATVs & mobility scooters are covered by a 2 year warranty on motor & frame, 6 month warranty on controller, batteries, & all other non-wear & tear components at time of purchase, as stated on the original signed invoice.
Electric pocket bikes, electric dirt bikes are covered by a 60 day parts only warranty at time of purchase, as stated on the original signed invoice..
Electric stand up scooters and toy cars are covered by a 45 day Parts at time of purchase, as stated on the original signed invoice.
Wear & tear components include, but are not limited to, tires, tubes, cables, fuses, speakers, and the likeare not covered under any warranty.
Anything purchased boxed, through a dealer, or purchased on-line, is covered singularly by a 14-day parts only warranty (from date of shipment/delivery).
Manufacturer’s limited warranty does not cover parts including, but not limited to Material (seats), Fairings (plastics), brake pads, tires, tubes, or damage due to lack of maintenance, accident, misuse or abuse.
Any modifications made to this vehicle void the warranty.
You may return defective parts at your expense and we’ll send you a replacement part at our expense. Depending on the seriousness of the failure, we may ask for a picture of the part/s in question, and to also verify warranty information. Once the warranty claim is approved, we’ll send the replacement part(s) via courier service within Canada, and other means outside of Canada. You should have them within a few days in most cases (in Canada.)
If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given.
All Boxed Units, and units purchased on-line, are covered by a 14-day parts only warranty.